SALON POLICIES
Appointments
All services are by appointment only. We highly recommend booking in advance to secure your preferred date and time. If you are hoping to schedule a same-day appointment, we kindly ask that you contact us directly by phone to check availability.
A confirmation email will be sent immediately after scheduling and will include our salon address and parking instructions. You will also receive a reminder email 24 hours prior to your appointment.
To secure your appointment, a non-refundable deposit is required and will be applied toward your final service total.
Due to limited space and safety considerations, we kindly ask that only the person receiving the service be present at the appointment. We do not allow unsupervised children or additional guests in the salon space.
As our salon space is intimate and appointment-based, we kindly ask that you arrive on time — not significantly early — to ensure a smooth and comfortable experience for all clients.
Cancellations & Rescheduling
Appointments may be canceled or rescheduled by contacting our team directly. We do not process cancellations or changes automatically through the booking system.
We kindly ask that any cancellation or rescheduling request be made at least one day prior to your scheduled appointment. Same-day cancellations or failure to attend your appointment (no-shows) will result in the forfeiture of your deposit. Clients who miss their appointment without notice may be required to prepay for future bookings.
If you cancel or reschedule at least one day in advance, your deposit may be transferred to a new appointment within 60 days of the original appointment date.
In exceptional circumstances, please contact us directly so we can assist you.
Late Arrivals
Please plan to arrive on time for your scheduled appointment.
If you arrive more than 15 minutes late, we may still be able to accommodate you; however, a $20 late fee will apply.
Please note that depending on the schedule and service type, your appointment may need to be rescheduled. In such cases, it will be treated as a same-day cancellation, and your deposit may be forfeited.
Out of respect for all clients and to maintain the quality of each service, we cannot guarantee that late arrivals will be accommodated.
Payments & Refunds
We accept all major credit and debit cards, as well as digital payments such as Apple Pay. We are a cashless salon.
You are welcome to tip your stylist in cash if preferred.
All services are non-refundable.
Consultation fees are non-refundable. If you choose to move forward with booking your extension service, the consultation fee will be applied toward your final service balance.
To ensure your satisfaction, we conduct a thorough consultation at the beginning of each appointment to fully understand your preferences and expectations. At the conclusion of your service, we will confirm that you are happy with your results and make any necessary adjustments before you leave.
Hair extension purchases are non-refundable once ordered, as they are custom-selected specifically for you.
Health & Safety
If you are feeling unwell, please reschedule your appointment.
For the comfort and safety of all clients and specialists, we maintain a clean, sanitized, and professional environment at all times. Your health and safety are our highest priorities.
Please inform us prior to your appointment if you have any known allergies, sensitivities, or skin conditions related to hair or beauty products. While we use high-quality, professional-grade products, we cannot guarantee that reactions will not occur. If you have a history of allergies or sensitivities, we strongly recommend completing a patch test at least 48 hours before your scheduled service.